Shipping policy

Shipping & Delivery Policy

1. Liability Boundary

• Transfer of Risk: Title and risk of loss pass to the customer upon delivery of the goods to the common carrier.

• Damage Claims: The store is not liable for items damaged or lost during transit. Damage claims must be filed directly with the carrier.

• Exception: The store accepts liability only if the damage is proven to be a direct result of improper or inadequate packaging by our fulfillment team.

2. Bulk Item Shipping Schedule

Applies to: Bicycles, E-Bikes, Wheelsets, Custom Builds, Framesets, and oversized cargo.

Region	Delivery Method	Fulfillment Window	Critical Condition
Metro Manila & Greater Manila Area	Same-Day Delivery	Dispatched immediately post-processing	Handled via Lalamove
Metro Manila & Greater Manila Area	Cash on Delivery (COD)	1–2 business days lead time	Requires manual scheduling
Provincial Luzon (Regions 1, 2, 3, CAR, CALABARZON)	Terminal Pick-Up	2–4 business days	Not Door-to-Door. Customer must collect item at the nearest Victory Liner "Drop & Go" terminal.
Nationwide (Luzon, Visayas, Mindanao)	Freight Forwarding	Variable by carrier	Door-to-door via Seastar, Capex, Flash, or AP Cargo. Rates and transit times fluctuate based on destination and carrier pricing.

3. Light Item Shipping Options

For non-bulky items, accessories, and components, fulfillment is processed through standard courier networks. Rates are calculated at checkout based on dimensional weight.

• Lalamove (On-demand/Express)

• J&T Express (Standard Nationwide)

• Flash Express (Standard Nationwide)

• LBC Express (Standard Nationwide)